When you reach out to Glide, you’re not talking to a call center. You’re connecting with the same small team in Salt Lake City that designs, tests, and paddles the boards we sell.
We know the products because we use them. Every one of us.
In-House Means We Actually Know What We’re Talking About
When you open a support ticket, you’re not getting canned responses or scripts. You’re talking to people who inflate these boards, test the pumps, and actually paddle them.
We don’t outsource support because we want to keep it personal — and accurate.
Quick, Honest Answers
We do our best to reply to every support ticket within one business day.
If something’s urgent, we handle it fast. No transfers, no waiting on hold, no chasing updates.
We tell you what’s happening and what we’re doing about it.
The Same People Who Build, Support
That’s what makes Glide different. The people behind the boards are the same people who answer your questions, fix issues, and listen to feedback.
We don’t just sell boards — we back them up, every day.
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